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Profile claimed by owner
About
AI-powered Agents for Call Centers
Voca.ai provides call center voice assistants based on artificial intelligence technology. The company has developed a human-friendly agent designed to reduce the size and cost of call centers while increasing customer satisfaction. Using end-to-end neural speech models, the Voca.ai agent can handle demanding workflows with high precision, including ordering, accessing account information, general inquiries, enabling and disabling services, and call routing. The languages currently supported are English (American and British pronunciations) and Spanish. Voca.ai customers include AMEX, Toshiba, and a variety of insurance and healthcare companies.
Identity
| Name | Voca.ai |
|---|---|
| Slug | voca-ai |
| Type / kind | startup |
| Crunchbase ID | voca |
| Source _id | agxzfmlsbGlzdHNpdGVyGAsSC05ld19Db21wYW55GICAoOH30KkLDA |
Status
| Status | inactive |
|---|---|
| Status reason | Acquired (Inactive) by Snap on Nov 2020 - ceased to operate |
| Last update | 2026-05-17 |
Location
| HQ country code | IL |
|---|---|
| HQ region/district | Center District |
| HQ city | Herzliya |
| HQ address | HaSadnaot Street 10, Herzliya, Israel |
Web & social
Classifications
Primary sector Business Software
Sub-sectors
Business SoftwareSales & Marketing Solutionse-Commerce Tools
Technologies
Artificial IntelligenceVoice & Speech Recognition
Target customers
Enterprise & Professional ServicesCall Centers
Business models
B2B
Tags
voice-controlcall-centerscustomer-experienceenterprisestelecommunicationsmbproductivitynatural-language-processingbanksinsurance-companiesartificial-intelligencecustomer-supportivrhealthcare-providersmachine-learningvoipenterprise-solutionsvirtual-assistantvoice-recognitionfinancial-institutionsmobile-carrierscustomer-service
Funding
| Total raised | $6.1M |
|---|---|
| Current stage | Acquired |
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