- Raised $7M Seed round led by Hetz Ventures, Aug 2022
About
Tymely is an Israeli company that has developed an AI-based outsourced contact center for text channels, aiming to improve customer service for e-commerce brands. The company's solution automates customer service capabilities using natural language processing (NLP) and a hybrid AI-and-people-based approach to provide rapid, bespoke responses tailored to each inquiry. Tymely's AI technology automatically answers customer inquiries from text channels like email and web forms and takes all the necessary actions to fully resolve the ticket, prioritizing understanding the customer's needs and providing a full resolution. Tymely is the first Tribal Intelligence AI - a customer service AI agent that fully resolves +70% of support tickets - without compromising quality. They map the agents' tribal knowledge: thousands of unwritten scenarios, edge cases, and nuances they use every day. By mapping the tribal knowledge, Tymely's AI reasons like the best agents, leading to high automation, reduced support costs, higher CSAT, and increased revenue. Tymely's proprietary AI Simulator reverse-engineers decision logic from live interactions to capture unwritten scenarios and nuanced judgments.
Funding history · 1 round · $7.0M total
Headcount over time
Q&A
- What is Tymely's primary business?
- Tymely provides AI-based hybrid customer support technology, offering outsourced customer service to e-commerce brands by combining human agents with artificial intelligence.
- When was Tymely founded?
- Tymely was founded in November 2021.
- How many employees does Tymely currently have?
- Tymely has 38 employees, falling within the 11-50 employee bucket.
- What is Tymely's total funding to date?
- Tymely has raised a total of $7,000,000 USD.
- Which investors participated in Tymely's September 2022 funding round?
- In September 2022, Tymely received funding from Hetz Ventures and The D. E. Shaw group.
- Which investor participated in Tymely's September 2024 funding round?
- In September 2024, Ibex Investors participated in a funding round for Tymely.
- What is Tymely's current funding stage?
- Tymely is currently in the Seed funding stage.
- Who are the co-founders of Tymely?
- The co-founders of Tymely are Ohad Rozen, who serves as Co-founder & CEO, and Roy Penn, who is the Co-Founder & CTO.
Team · 2
Sectors & technology
Tags
Full data — links, identifiers, deals & radar signals (jobs, patents, research, more)
External links
| Website | tymely.ai/ |
|---|---|
| linkedin.com/company/78350270 |
Identifiers & details
| Legal name | Tymely A.I. Ltd. |
|---|---|
| Founded | 2021-11 |
| Employees (exact) | 33 |
Radar intelligence
Open jobs — comeet
| Total open | 0 |
|---|---|
| Remote | 0 |
Web history (Wayback)
| Domain | tymely.ai |
|---|
Certificate / subdomain footprint
| Subdomains | 15 |
|---|
Israeli Companies Registrar (רשם החברות / ICA)
| Registrar # (ח.פ.) | 516503430 |
|---|---|
| Status | פעילה |
| Corp type | ישראלית חברה פרטית |
| Incorporated | 2021-11-30 |
| Purpose | לעסוק בכל עיסוק חוקי |
| Liability | מוגבלת |
| In violation (unfiled) | no |
| Last annual report | 2026 |
| Active charges / liens | 0 |
| Registry events | 9 — charge (6), annual_report (1), shares_capital (1), people (1) |
| Registered address | ז'בוטינסקי 7 רמת גן |
Recent registry events
| Date | Event |
|---|---|
| 2025-07-24 | רישום שעבוד |
| 2025-07-24 | רישום שעבוד |
| 2025-07-24 | סילוק שעבוד |
| 2025-07-24 | סילוק שעבוד |
| 2026-01-20 | דו~ח שנתי-הסרת בעל תפקיד |
| 2026-01-19 | הקצאת מניות |
| 2026-06-11 | סילוק שעבוד |
| 2025-12-07 | רישום שעבוד |
| 2026-06-03 | עדכון דירקטורים-הסרת דירקטור |