Highlights
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About
Service Desk and IT Service Management Solutions
SysAid Technologies provides customer-driven IT service management (ITSM) solutions available as cloud-based or on-premises software. The companys solutions are built around and aligned with ITIL, the ITSM best-practice framework. SysAid provides one centralized system for information, actions, communication, reporting, support, knowledge, and more. The company orchestrates between different parts of the organization so that good service can be provided in a minimal amount of time, slashing mean time to repair.
Identity
| Name | SysAid |
|---|---|
| Slug | sysaid |
| Former names | Ilient |
| Type / kind | startup |
| Crunchbase ID | sysaid |
| Source _id | agxzfmlsbGlzdHNpdGVyGAsSC05ld19Db21wYW55GICAgN79hYkJDA |
Status
| Status | active |
|---|---|
| Last update | 2026-05-17 |
Location
| HQ country code | IL |
|---|---|
| HQ region/district | Center District |
| HQ city | Tel Aviv-Yafo |
| HQ address | Sderot Sha'ul HaMelech 37, Tel Aviv-Jaffa, Israel |
Web & social
Classifications
Primary sector Business Software
Sub-sectors
Business SoftwareIT, R&D & Data SolutionsIT & Network ManagementProduct Development ToolsSoftware Development Tools
Technologies
Platforms & InterfacesSoftwareData StorageCloud
Target customers
Healthcare & Life SciencesEnterprise & Professional ServicesEducation
Business models
B2B
Tags
saasmobile-applicationscustomer-supportasset-managementcloudsmbsoftware-applicationscloud-basedenterprisesknowledge-technologyenterprise-solutionsnetwork-managementself-service
Funding
| Total raised | $30.0M |
|---|---|
| Current stage | Mature |
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