SysAid

Service Desk and IT Service Management Solutions

Business Software
Active
Mature Tel Aviv-Yafo, Israel Founded 2002
Website ↗ LinkedIn
Last updated 2026-06-18
Total raised
$30.0M
Last: 2018-11
Stage
Mature
Founded
2002
Headcount
232
HQ
Tel Aviv-Yafo, Israel
Sector
Business Software

About

SysAid Technologies provides customer-driven IT service management (ITSM) solutions available as cloud-based or on-premises software. The companys solutions are built around and aligned with ITIL, the ITSM best-practice framework. SysAid provides one centralized system for information, actions, communication, reporting, support, knowledge, and more. The company orchestrates between different parts of the organization so that good service can be provided in a minimal amount of time, slashing mean time to repair.

Funding history · 1 round · $30.0M total

2018-11

Q&A

What is SysAid's primary business?
SysAid Technologies provides customer-driven IT service management (ITSM) solutions, available as cloud-based or on-premises software. Their solutions are built around and aligned with the ITIL best-practice framework.
When was SysAid founded?
SysAid was founded in August 2002.
Where is SysAid's headquarters located?
SysAid's headquarters is located in Tel Aviv-Yafo, Israel.
What is SysAid's total funding to date?
SysAid has raised a total of $30,000,000 USD.
When was SysAid's last funding round and who invested?
SysAid's last funding round was in November 2018, with investment from IGP - Israel Growth Partners.
What is SysAid's primary sector?
SysAid's primary sector is Business Software.
Does SysAid have international offices?
Yes, SysAid has offices in Brazil, the United States, the United Kingdom, Romania, Canada, and Australia.

Team · 3

Israel Lifshitz
Founder · Founder & Chairman
LinkedIn ↗
Haim Shani
Founder · IGP Co-Founder & General Partner and Chairman Of The Board
LinkedIn ↗
Sarah Lahav
Founder · Co-founder (No longer with the company)
LinkedIn ↗

Sectors & technology

Primary sector
Business Software
Sub-sectors
Business SoftwareIT, R&D & Data SolutionsIT & Network ManagementProduct Development ToolsSoftware Development Tools
Technologies
Platforms & InterfacesSoftwareData StorageCloud
Target customers
Healthcare & Life SciencesEnterprise & Professional ServicesEducation
Business model
B2B

Highlights

Verified

Tags

saasmobile-applicationscustomer-supportasset-managementcloudsmbsoftware-applicationscloud-basedenterprisesknowledge-technologyenterprise-solutionsnetwork-managementself-service
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