Highlights
About
Customer Intelligence Platform
Staircase is a relationship intelligence platform for customer success teams that scales human relationships in order to drive growth and retention. Staircase’s predictive data processing and AI-based technology help monitor, scale, and develop strong relationships by analyzing thousands of real-time engagements between clients and vendors, including by email, chat, video, and phone.
Staircase’s machine-generated visibility enables customer success teams to shift from a reactive to a preventative and proactive operating mode, with the goal of driving customer growth and retention. Staircase provides its users with customer insights, team performance, analytics, data-driven action plans, relationship mapping, and opportunities for growth.
Identity
| Name | Staircase |
|---|---|
| Slug | staircase-ai |
| Type / kind | startup |
| Source _id | agxzfmlsbGlzdHNpdGVyGAsSC05ld19Db21wYW55GICA4M-pjZ4KDA |
Status
| Status | acquired |
|---|---|
| Status reason | Acquired by Gainsight on Aug, 2024 |
| Last update | 2026-05-17 |
Location
| HQ country code | IL |
|---|---|
| HQ region/district | Center District |
| HQ city | Tel Aviv-Yafo |
| HQ address | Tel Aviv-Yafo, Israel |
Web & social
| Website | https://staircase.ai |
|---|---|
| Careers page | https://staircase.ai/careers |
| https://www.linkedin.com/company/73220070 |
Classifications
Funding
| Total raised | $6.0M |
|---|---|
| Current stage | Acquired |
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