- Acquired by Meta for $13.5M, Sep 2019
- Raised Seed round led by Clear Future, Jan 2016
About
Servicefriend has developed a scalable customer service bot that uses hybrid interactive text-response technology supported by artificial intelligence. Servicefriend's hybrid architecture allows humans to quickly assist the bot in situations that it doesn't yet know how to handle. Humans are tightly integrated into the process flow, and the user does not know which messages are generated with human assistance. The result is a natural, conversational experience. In some cases, the bot's persona outperforms live agents in terms of customer satisfaction by over 20%. Servicefriend's Hybrid Bot Architecture offers the scalability of a bot with the intelligence, comprehension, and empathy of a human. With Servicefriend, the bot is always the front-end, and every conversation receives the same branded, consistent, and cohesive experience. Servicefriend contains a built-in identification and verification process, a built-in connector for common CRM systems, and a built-in connector for common user management systems (LDAP/Kerberos). Servicefriend was named a cool vendor in "Cool Vendors in CRM Customer Service and Support, 2017" by the Gartner Research Group.
Funding history · 1 round · — total
Q&A
- What is Servicefriend's primary business?
- Servicefriend specializes in Messaging and Customer Service Hybrid Artificial Intelligence, developing a scalable customer service bot that uses hybrid interactive text-response technology.
- When was Servicefriend founded?
- Servicefriend was founded in March 2015.
- What is the current status of Servicefriend?
- Servicefriend is currently active, though it was acquired by Meta in September 2019.
- How many employees does Servicefriend have?
- Servicefriend has 1-10 employees.
- Which sector does Servicefriend primarily operate in?
- Servicefriend's primary sector is Business Software.
- Has Servicefriend received any funding?
- Yes, Servicefriend received funding in February 2016 from Clear Future.
- What recognition has Servicefriend received?
- Servicefriend was named a cool vendor in "Cool Vendors in CRM Customer Service and Support, 2017" by the Gartner Research Group.
- Does Servicefriend hold any patents?
- Yes, Servicefriend holds 1 patent.
Team · 2
Sectors & technology
Highlights
Tags
Full data — links, identifiers, deals & radar signals (jobs, patents, research, more)
External links
| Website | servicefriend.com |
|---|---|
| linkedin.com/company/10045449 | |
| facebook.com/servicefriend | |
| YouTube | youtube.com/channel/UC11Ts7jqQHT24H_U2xFJg3g |
Identifiers & details
| Former names | Servicefriendz |
|---|---|
| Founded | 2015-3 |
| Employees (exact) | 3 |
| Offices | San Francisco |
| Status reason | Acquired (Inactive) by Meta on Sep 2019 - closed due to acquisition |
Acquisitions & public offerings
Acquired by Meta 2019-09 $13.5M
Radar intelligence
Web history (Wayback)
| Domain | servicefriend.com |
|---|
Certificate / subdomain footprint
| Subdomains | 23 |
|---|
Israeli Companies Registrar (רשם החברות / ICA)
| Registrar # (ח.פ.) | 515206373 |
|---|---|
| Status | מחוסלת מרצון — CLOSED |
| Corp type | ישראלית חברה פרטית |
| Incorporated | 2015-03-19 |
| Purpose | לעסוק בכל עיסוק חוקי |
| Liability | מוגבלת |
| In violation (unfiled) | no |
| Last annual report | 2023 |
| Active charges / liens | 0 |
| Registry events | 1 — dissolution (1) |
| Closure date | 2026-01-27 |
| Registered address | שדרות רוטשילד 22 תל אביב - יפו |
Recent registry events
| Date | Event |
|---|---|
| 2026-01-27 | חיסול חברה |