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About
Customer Service Platform Management
Reps.AI offers an engine that connects to multiple platforms in order to improve the speed at which teams help customers. The core engine combs through historical data to train itself on the topics that customers inquire about and the replies that the support team provides. For each topic, the engine provides insights for the manager, real-time suggestions for customer representatives, and, with sufficient training, fully automated replies. Service providers can customize and activate by topic in order to show the representatives the action bar, the automated answers, or both. Reps.AI can help companies boost their customer support response times by as much as 10% to 20%.
Identity
| Name | Reps AI |
|---|---|
| Slug | reps-ai |
| Type / kind | startup |
| Crunchbase ID | reps-ai |
| Source _id | agxzfmlsbGlzdHNpdGVyGAsSC05ld19Db21wYW55GICAwOOpvZYKDA |
Status
| Status | inactive |
|---|---|
| Status reason | Acquired (Inactive) by KMS Lighthouse on Nov 2020 - closed due to acquisition |
| Last update | 2026-05-17 |
Location
| HQ country code | IL |
|---|---|
| HQ region/district | Center District |
| HQ city | Tel Aviv-Yafo |
| HQ address | Tel Aviv-Yafo, Israel |
Web & social
| https://www.linkedin.com/company/17996490 | |
| Twitter / X | https://twitter.com/airepsengine |
| https://www.facebook.com/repsengine |
Classifications
Primary sector Business Software
Sub-sectors
Business SoftwareSales & Marketing Solutionse-Commerce Tools
Technologies
Artificial IntelligenceNatural Language Processing
Target customers
Enterprise & Professional ServicesFinancial ServicesFinancial ProductsInsurance
Business models
B2B
Tags
automationcrmartificial-intelligencenatural-language-processingcustomer-supportchatbotsaasmachine-learningcustomer-serviceproductivityairlinescustomer-loyaltyknowledge-managementinsurance-companiesenterprise-solutionscustomer-experienceenterprises
Funding
| Total raised | $1.2M |
|---|---|
| Current stage | Acquired |
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