ReplyDesk

AI-powered multichannel helpdesk for eCommerce stores to unify support, automate replies, and streamline customer service.

Business Software
Active
Pre-Funding Tel Aviv-Yafo, Israel Founded 2019
Website ↗ LinkedIn
Last updated 2026-07-20
Total raised
—
Stage
Pre-Funding
Founded
2019
Headcount
30
HQ
Tel Aviv-Yafo, Israel
Sector
Business Software

About

ReplyDesk is an eCommerce helpdesk and multichannel order management solution designed for eCommerce sellers. It consolidates all customer interactions and order data into one tool, enabling businesses to manage customer service more efficiently through streamlined ticket management and communication. The platform offers a range of help desk tools, including automated replies, AI-generated ticket summaries and responses, SLA timers, and custom auto-replies. ReplyDesk integrates with leading online marketplaces like Amazon, eBay, Etsy, and Shopify, as well as social media platforms and email inboxes, to centralize all customer communication channels into a single smart inbox.

Q&A

What is ReplyDesk's primary business activity?
ReplyDesk provides a multichannel ecommerce helpdesk solution that consolidates customer communication channels for online sellers into one platform.
When was ReplyDesk founded?
ReplyDesk was founded in April 2019.
Where is ReplyDesk headquartered?
ReplyDesk is headquartered in Tel Aviv-Yafo, Center District, Israel.
What is ReplyDesk's current employee count?
ReplyDesk has an employee count in the 11-50 range.
What is ReplyDesk's primary sector classification?
ReplyDesk's primary sector is Business Software.
What types of customers does ReplyDesk target?
ReplyDesk targets customers in Commerce & Retail, Consumer Goods, Distribution Channels, and eCommerce Platforms.
What is ReplyDesk's current funding stage?
ReplyDesk is currently in the Pre-Funding stage.
What essential tools does ReplyDesk offer in its helpdesk solution?
ReplyDesk offers built-in multichannel order management, AI-generated replies, AI-powered organization tools, ticket routing, and SLA timers.

Team · 1

Avi
Founder · Founder

Sectors & technology

Primary sector
Business Software
Sub-sectors
Business SoftwareSales & Marketing Solutionse-Commerce Tools
Target customers
Commerce & RetailConsumer GoodsDistribution ChannelseCommerce Platforms
Business model
B2B

Highlights

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