Perceptive AI helps B2B SaaS companies accurately detect early signs of churn and pinpoint customers ripe for upselling and revenue expansion. It also provides companies with timely predictions, helps them understand the reasons behind them, and offers actionable recommendations for the next steps to take. The companys goal is to help CSMs identify and focus on clients who will churn unless the company proactively engages them and resolves any issues causing dissatisfaction, while also identifying upselling and cross-selling opportunities. Harnessing its deep data-science expertise, Perceptive AI employs artificial intelligence to empower customer success teams, taking the guesswork out of customer risk assessment and replacing manual processes with automated AI technology. Perceptive enables CSM teams to know which accounts are about to churn and why, as well as what can be done to keep those accounts on board.
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