Nanorep · raw details

Nanorep is a communication platform that resolves non-general issues that require personalization and specific account information, such as questions regarding billing or order status, significantly reducing the volume of inquiries that reach the agent. The companys patented technology can understand any question, context, or intent, regardless of phrasing or language, in both voice and text. Nanoreps personalized digital guidance provides responses that are tailored to each individual by including personal data from customer relationship management systems. The system applies business logic before responding via an automated, intuitive communication interface. Nanoreps smart-channeling capabilities efficiently route customers to the right agent for faster resolution. The platform is channel agnostic and integrates with existing service programs while allowing brands to select the digital-engagement strategy that best suits their goals. Its real-time analytics merge both structured and unstructured data to provide actionable business insights. Nanorep was recognized in the June 2017 report The Top 10 Chatbots for Enterprise Customer Service by Forrester Research.