- Acquired by LogMeIn, Aug 2017
- Raised $5M funding round led by OurCrowd, Sep 2016
- Raised $1.3M funding round, Jul 2012
About
Nanorep is a communication platform that resolves non-general issues that require personalization and specific account information, such as questions regarding billing or order status, significantly reducing the volume of inquiries that reach the agent. The companys patented technology can understand any question, context, or intent, regardless of phrasing or language, in both voice and text. Nanoreps personalized digital guidance provides responses that are tailored to each individual by including personal data from customer relationship management systems. The system applies business logic before responding via an automated, intuitive communication interface. Nanoreps smart-channeling capabilities efficiently route customers to the right agent for faster resolution. The platform is channel agnostic and integrates with existing service programs while allowing brands to select the digital-engagement strategy that best suits their goals. Its real-time analytics merge both structured and unstructured data to provide actionable business insights. Nanorep was recognized in the June 2017 report The Top 10 Chatbots for Enterprise Customer Service by Forrester Research.
Funding history · 3 rounds · $6.3M total
Q&A
- What is Nanorep's primary business?
- Nanorep is a self-service engagement platform that provides a communication platform to resolve non-general issues requiring personalization and specific account information, aiming to reduce inquiry volume for agents.
- When was Nanorep founded?
- Nanorep was founded in March 2009.
- What is Nanorep's current status?
- Nanorep was acquired by LogMeIn in August 2017 and is currently inactive.
- What was Nanorep's total funding amount?
- Nanorep raised a total of $6,300,000 across all funding rounds.
- When was Nanorep's last funding round and who were the lead investors?
- Nanorep's last funding round occurred in September 2016, with OurCrowd as a lead investor.
- Who acquired Nanorep and when?
- Nanorep was acquired by LogMeIn in August 2017.
- What technologies does Nanorep utilize?
- Nanorep utilizes Artificial Intelligence and Chatbots.
Team · 2
Sectors & technology
Highlights
Tags
Full data — links, identifiers, deals & radar signals (jobs, patents, research, more)
External links
| linkedin.com/company/1425104 | |
| YouTube | youtube.com/user/nanoRep |
Identifiers & details
| Founded | 2009-3 |
|---|---|
| Employees (exact) | 7 |
| Offices | Boston |
| Status reason | Acquired (Inactive) by LogMeIn on Aug 2017 - closed due to acquisition |
Acquisitions & public offerings
Acquired by LogMeIn 2017-08
Radar intelligence
Patents
| EPO | 3 |
|---|