MagicFlex Analysis Software is a software vendor, introducing perceptions and analysis for converged infrastructure contact center environments. The company developed a technology that integrates advanced troubleshooting, preventive analysis, and actionable insights. MagicFlex collects configuration and status information from the data center components, including VCM, OneView, VMware, and SAN/LAN switches. MagicFlex compares the configuration data daily to the previous configuration and health statuses to note any modifications and discover any incompatibilities. MagicFlex analyzes this data and when inconsistencies are discovered, provides configuration, status, and performance analysis alerts and delivers actionable insights.