About
AI Conversational Platform
Loris.ai has built an AI-based system that helps customer service agents communicate effectively and efficiently with customers, reducing the need for bots. The Loris algorithm analyzes the conversation between the service agent and the customer, measuring their emotional state and presenting recommendations on how to respond to the situation with the most appropriate messaging, language, or voice. It can generate insights for management regarding the agent's performance and customer's satisfaction.
Identity
| Name | Loris |
|---|---|
| Slug | loris |
| Former names | Ikigai Alpha |
| Type / kind | startup |
| Crunchbase ID | loris-ai |
| Source _id | agxzfmlsbGlzdHNpdGVyGAsSC05ld19Db21wYW55GICAkKiv2uYKDA |
Status
| Status | acquired |
|---|---|
| Status reason | Acquired by Contentsquare on Jul 2025 |
| Last update | 2026-05-17 |
Location
| HQ country | United States |
|---|---|
| HQ country code | US |
| HQ region/district | Center District |
| HQ city | Brooklyn |
| HQ address | New York, NY, USA |
Web & social
| Website | https://loris.ai/ |
|---|---|
| Careers page | https://loris.ai/careers |
| https://www.linkedin.com/company/11465498 | |
| Twitter / X | https://twitter.com/loris_ai |
| https://www.facebook.com/lorisaitech |
Classifications
Primary sector Business Software
Sub-sectors
Business SoftwareSales & Marketing Solutionse-Commerce Tools
Technologies
Artificial IntelligenceNatural Language Processing
Target customers
Enterprise & Professional ServicesCall Centers
Business models
B2B
Tags
natural-language-processingcall-centersartificial-intelligencemachine-learningcustomer-service
Funding
| Total raised | $19.1M |
|---|---|
| Current stage | Acquired |
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