Total raised
$19.1M
Last: Series A 2022-04
Stage
Acquired
Founded
2018
Headcount
69
HQ
Brooklyn, United States
Sector
Business Software
About
Loris.ai has built an AI-based system that helps customer service agents communicate effectively and efficiently with customers, reducing the need for bots. The Loris algorithm analyzes the conversation between the service agent and the customer, measuring their emotional state and presenting recommendations on how to respond to the situation with the most appropriate messaging, language, or voice. It can generate insights for management regarding the agent's performance and customer's satisfaction.
Funding history · 3 rounds · $19.1M total
2022-04
Series A
$12.0M
2018-02
Seed
$2.0M
Date unknown
Undisclosed
$5.1M
Company Intelligence Q&A
Structured intelligence from startupim data — optimized for AI retrieval and grounding.
- What is Loris's primary business offering?
- Loris.ai provides an AI-based system designed to assist customer service agents in communicating effectively and efficiently with customers, aiming to reduce the reliance on bots.
- When was Loris founded?
- Loris was founded in January 2018.
- What was Loris's previous company name?
- Loris previously operated under the name Ikigai Alpha.
- What is the current status of Loris?
- Loris was acquired by Contentsquare in July 2025.
- How much total funding has Loris raised?
- Loris has raised a total of $19.1 million USD across various funding rounds, according to startupim data.
- When did Loris complete its Seed funding round and who were the lead investors?
- Loris completed a $2 million Seed funding round in February 2018, with Ann Miura-Ko as a lead investor.
- When did Loris complete its Series A funding round and who was a notable investor?
- Loris completed a $12 million Series A funding round in April 2022, with ServiceNow Ventures participating as an investor.
- How many employees does Loris currently have?
- Loris has approximately 51-200 employees, with an exact count of 69.
- Who is a co-founder of Loris?
- Etie Hertz is a co-founder of Loris.
Sectors & technology
Primary sector
Business Software
Sub-sectors
Business SoftwareSales & Marketing Solutionse-Commerce Tools
Technologies
Artificial IntelligenceNatural Language Processing
Target customers
Enterprise & Professional ServicesCall Centers
Business model
B2B
Tags
natural-language-processingcall-centersartificial-intelligencemachine-learningcustomer-service