About
Loom Systems offers an AI-enabled, real-time predictive log analytics platform designed to predict and prevent digital customer experience issues before clients are affected. Its solution provides smooth IT operations with no downtime, outages, or threat to ongoing activity. The company's virtual data analyst, Sophie, offers real-time full visibility across the IT stack to ensure end-user satisfaction. Loom helps the client's IT operations run smoothly, enabling their team to become proactive and smarter about IT issues. Loom clients have benefitted from reduced operational expenses, improved service-level agreements, up to a 45% decrease in mean time to repair, a self-sufficient L1 support team with up to a 50% decrease in escalations, and a fast time to value with Loom Systems' AI Ops Playbook.