Highlights
About
Autonomous Customer Experience
Jacada offers software for the customer service industry that drives autonomy in contact center operations and customer experience. Supporting all channels and systems deployed in high and low-volume contact centers, Jacada's software solutions are designed to improve customer self-service and agent-assisted service. Each solution can be deployed as a standalone service or incorporated as part of a suite through the automation platform known as Jacada Interact. Companies around the world use Jacada's award-winning solutions to broaden their customer service channels while automating complex processes. As a result, they improve customer satisfaction and loyalty and reduce operational costs, all while enforcing and monitoring compliance according to regulatory policies and procedures.
Identity
| Name | Jacada |
|---|---|
| Slug | jacada |
| Type / kind | startup |
| Crunchbase ID | jacada |
| Source _id | agxzfmlsbGlzdHNpdGVyGAsSC05ld19Db21wYW55GICAgJ7lprcLDA |
Status
| Status | inactive |
|---|---|
| Status reason | Acquired (Inactive) by Software AG on Dec 2007 - closed due to acquisition |
| Last update | 2026-05-17 |
Location
| HQ country code | IL |
|---|---|
| HQ region/district | Center District |
| HQ city | Herzliya |
| HQ address | Galgalei HaPlada Street 11, Herzliya, Israel |
Web & social
Classifications
Funding
| Total raised | $34.3M |
|---|---|
| Current stage | Acquired |
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