Last updated 2026-07-20
- Acquired by Uniphore, Oct 2021
- Went public, Oct 1999
- Raised $26M PIPE led by Software AG, Nov 2007
Total raised
$29.8M
Last: Undisclosed Round 2016-12
Stage
Acquired
Founded
1990
Headcount
125
HQ
Herzliya, Israel
Sector
Business Software
About
Jacada was an Israeli software and services company that specialized in automating and simplifying customer service operations, including agent-assisted automation, visual IVR, and unified agent desktops. It was founded in 1990 by Gideon Hollander in Israel. The company's original vision was to help organizations leverage and reuse their investments in legacy systems. Jacada was acquired by Uniphore in 2021.
Funding history · 4 rounds · $29.8M total
2016-11
PIPE
$500K
★ IGP - Israel Growth Partners
2007-11
PIPE
$26.0M
★ Software AG
1999-09
Follow-on PO
Undisclosed
1994-12
Undisclosed Round
$3.3M
★ JVP
Headcount over time
From 180 (2019-06) to 45 (2026-07) · -135 (-75%) · 6 points · source: Finder history + radar grounding
Q&A
- What is Jacada's primary business activity?
- Jacada offers software for the customer service industry, focusing on driving autonomy in contact center operations and customer experience.
- When was Jacada founded?
- Jacada was founded in December 1990.
- Who acquired Jacada and when?
- Jacada was acquired by Uniphore in July 2021.
- What was Jacada's total funding raised before its acquisition?
- Jacada raised a total of $34,300,000.
- Which investors participated in Jacada's 1995 funding round?
- JVP participated in Jacada's funding round in January 1995.
- Which investor participated in Jacada's December 2007 funding round?
- Software AG participated in Jacada's funding round in December 2007.
- Who is a co-founder of Jacada?
- Gideon Hollander is a Co-Founder and CTO of Jacada.
Team · 1
Gideon Hollander
Founder · Founder
Sectors & technology
Primary sector
Business Software
Sub-sectors
Business SoftwareSales & Marketing Solutionse-Commerce Tools
Technologies
Platforms & InterfacesSoftware
Target customers
Enterprise & Professional ServicesCall CentersFinancial ServicesFinancial InstitutionsBanks
Business model
B2B
Highlights
1 Patents
Tags
customer-servicecontact-centersenterprise-solutionscall-centersbanksservice-providers
Full data — links, identifiers, deals & radar signals (jobs, patents, research, more)
External links
| Website | uniphore.com/jacada/ |
|---|---|
| linkedin.com/company/8837 | |
| facebook.com/JacadaInc | |
| YouTube | youtube.com/user/jacada2010 |
Identifiers & details
| Legal name | Jacada Ltd. |
|---|---|
| Founded | 1990-12 |
| Employees (exact) | 125 |
| Offices | Alpharetta |
| Status reason | Acquired (Inactive) by Software AG on Dec 2007 - closed due to acquisition |
Acquisitions & public offerings
Acquired by Uniphore 2021-10
| Type | Date | Exchange | Ticker | Amount |
|---|---|---|---|---|
| 1999-10 | $4.5M |
Radar intelligence
Patents
| EPO | 6 |
|---|
Web history (Wayback)
| Domain | uniphore.com |
|---|
Certificate / subdomain footprint
| Subdomains | 200 |
|---|
Israeli Companies Registrar (רשם החברות / ICA)
| Registrar # (ח.פ.) | 520044306 |
|---|---|
| Status | פעילה |
| Corp type | ישראלית חברה ציבורית |
| Incorporated | 1990-12-19 |
| Purpose | לעסוק בסוגי עיסוק שפורטו בתקנון |
| Liability | מוגבלת |
| In violation (unfiled) | no |
| Last annual report | 2021 |
| Active charges / liens | 0 |
| Registry events | 0 |
| Registered address | גלגלי הפלדה 11 הרצליה |