- Acquired by Uniphore, Jul 2021
- Went public, Oct 1999
- Raised $26M funding round led by Software AG, Dec 2007
About
Jacada offers software for the customer service industry that drives autonomy in contact center operations and customer experience. Supporting all channels and systems deployed in high and low-volume contact centers, Jacada's software solutions are designed to improve customer self-service and agent-assisted service. Each solution can be deployed as a standalone service or incorporated as part of a suite through the automation platform known as Jacada Interact. Companies around the world use Jacada's award-winning solutions to broaden their customer service channels while automating complex processes. As a result, they improve customer satisfaction and loyalty and reduce operational costs, all while enforcing and monitoring compliance according to regulatory policies and procedures.
Funding history · 4 rounds · $34.3M total
Q&A
- What is Jacada's primary business activity?
- Jacada offers software for the customer service industry, focusing on driving autonomy in contact center operations and customer experience.
- When was Jacada founded?
- Jacada was founded in December 1990.
- Who acquired Jacada and when?
- Jacada was acquired by Uniphore in July 2021.
- What was Jacada's total funding raised before its acquisition?
- Jacada raised a total of $34,300,000.
- Which investors participated in Jacada's 1995 funding round?
- JVP participated in Jacada's funding round in January 1995.
- Which investor participated in Jacada's December 2007 funding round?
- Software AG participated in Jacada's funding round in December 2007.
- Who is a co-founder of Jacada?
- Gideon Hollander is a Co-Founder and CTO of Jacada.
Team · 1
Sectors & technology
Highlights
Tags
Full data — links, identifiers, deals & radar signals (jobs, patents, research, more)
External links
| Website | uniphore.com/jacada/ |
|---|---|
| linkedin.com/company/8837 | |
| facebook.com/JacadaInc | |
| YouTube | youtube.com/user/jacada2010 |
Identifiers & details
| Founded | 1990-12 |
|---|---|
| Employees (exact) | 101 |
| Offices | Alpharetta |
| Status reason | Acquired (Inactive) by Software AG on Dec 2007 - closed due to acquisition |
Acquisitions & public offerings
Acquired by Uniphore 2021-07
| Type | Date | Exchange | Ticker | Amount |
|---|---|---|---|---|
| 1999-10 | $4.5M |
Radar intelligence
Patents
| EPO | 6 |
|---|
Web history (Wayback)
| Domain | uniphore.com |
|---|
Certificate / subdomain footprint
| Subdomains | 200 |
|---|