About
Copilot is an automated customer experience solution for consumer electronics companies. By analyzing and segmenting data from smart and connected consumer devices, the Copilot platform enables the companies that manufacture these products to automatically interact with their entire customer base, according to their behavior, in order to improve the overall customer experience. Using data science, Copilot automatically identifies and communicates with customers who are struggling with product setup and are likely to return the product to the store. Copilots rating engine also automatically interacts with satisfied users at the right moment and encourages them to provide a positive rating and review. Companies can use Copilot to automatically reach out to customers who are likely to make additional purchases and provide them with a personalized offer based on their particular usage patterns. In addition, by analyzing how customers interact with their devices over time, Copilot can identify both frequently and rarely used features, enabling companies to build better devices and applications. Copilot was developed by Zemingo Group.