About
Minded helps customer experience (CX) teams reduce ticket volumes by 50-70% by deploying AI agents trained from the interactions of top-performing human agents. The company’s AI agents integrate seamlessly with CRM systems, help centers, and back-office tools to perform human-level support tasks. Minded’s AI agents can take actions via APIs, access and interpret help center articles, and communicate directly with customers through email and chat, effectively replacing traditional support outsourcing. By learning from historical support tickets, executing multi-party conversations, and automating tasks that typically require human intervention, Minded enables companies—from leading Amazon brands to fintech unicorns—to handle up to 70% of their support workload with greater efficiency and accuracy.
Q&A
- What is Minded's primary business activity?
- Minded specializes in deploying AI agents for customer support outsourcing, aiming to reduce customer experience (CX) ticket volumes by 50-70%.
- When was Minded founded?
- Minded was founded in June 2023.
- How many employees does Minded currently have?
- Minded currently has 1-10 employees.
- What technologies does Minded utilize in its solutions?
- Minded utilizes Artificial Intelligence, Generative AI, and Chatbots in its solutions.
- What types of customers does Minded target?
- Minded targets a range of customers including Enterprise & Professional Services, SMBs & SMEs, Enterprises, Service Providers, and Commerce & Retail.
- What is Minded's current funding stage?
- Minded is currently in the Pre-Funding stage.
- What is Minded's primary sector classification?
- Minded's primary sector classification is Business Software.
- How do Minded's AI agents integrate with existing systems?
- Minded's AI agents integrate seamlessly with CRM systems, help centers, and back-office tools to perform human-level support tasks.
Team · 2
Sectors & technology
Tags
Full data — links, identifiers, deals & radar signals (jobs, patents, research, more)
External links
| Website | minded.com |
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| linkedin.com/company/99863855 | |
| facebook.com/profile.php?id=61550230631817 |
Identifiers & details
| Former names | AgentsForce, Octo AI |
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| Founded | 2023-6 |
| Employees (exact) | 7 |
Radar intelligence
Patents
| EPO | 46 |
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Publications (Crossref)
| Works | 10 |
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GitHub
| Top repos | mindedjs-api-referance, browser-use, onprem-terraform |
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Web history (Wayback)
| Domain | minded.com |
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