About
Minded helps customer experience (CX) teams reduce ticket volumes by 50-70% by deploying AI agents trained from the interactions of top-performing human agents. The company’s AI agents integrate seamlessly with CRM systems, help centers, and back-office tools to perform human-level support tasks. Minded’s AI agents can take actions via APIs, access and interpret help center articles, and communicate directly with customers through email and chat, effectively replacing traditional support outsourcing. By learning from historical support tickets, executing multi-party conversations, and automating tasks that typically require human intervention, Minded enables companies—from leading Amazon brands to fintech unicorns—to handle up to 70% of their support workload with greater efficiency and accuracy.
Company Intelligence Q&A
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- What is Minded's primary focus?
- Minded specializes in deploying AI agents to help customer experience (CX) teams reduce ticket volumes by 50-70% by automating support tasks.
- When was Minded founded?
- Minded was founded in June 2023.
- What was Minded previously known as?
- Minded was formerly known as AgentsForce and Octo AI.
- Where is Minded's headquarters located?
- Minded's headquarters is located in the Tel Aviv District, Israel.
- How many employees does Minded currently have?
- Minded currently has 7 employees.
- What is Minded's current funding stage?
- Minded is currently in the Pre-Funding stage.
- Which technologies does Minded utilize in its solutions?
- Minded utilizes Artificial Intelligence, Generative AI, and Chatbots in its solutions.
- Who are the co-founders of Minded?
- The co-founders of Minded are Ohad Navon and Nadav Zamir.
- What is a notable recent event for Minded?
- According to a September 17, 2023, Geektime article, Minded was the only Israeli startup to make it to YC 2023 Demo Day (S23).