Help Lightning, Inc. offers a B2B SaaS platform focused on remote assistance. Their cloud-based solution integrates augmented reality features, such as merging dual video streams and 3D annotations, to enhance real-time communication and address complex issues. This technology aids in tasks like equipment installation, inspection, training, servicing, and repair. By using Help Lightning, businesses have reported enhanced performance metrics like higher first-time fix rates, reduced on-site visits, increased workforce efficiency, and improved customer satisfaction, all while boosting service revenue and profitability.
Help Lightning FB Ltd, based in Israel, was formed following the acquisition of Fieldbit, an augmented reality platform. This acquisition allows Help Lightning customers to benefit from enhanced real-time, expert-led problem-solving capabilities and support for various self-help scenarios. The integrated solution offers real-time video collaboration for technical support, 3D annotation capabilities, a unique Merged Reality feature, tools for capturing and sharing knowledge, comprehensive operational and safety procedure guidelines, and the ability to augment real-time data from IIoT platforms.
