digitall · raw details

digitall is developing an all-in-one, enterprise-ready, omni-channel solution that allows users to build customer experiences with no coding required. The company's platform gives its users advanced building tools in a graphic user interface. It includes various features such as the Builder, which allows users to create their own bot and a digital conversation in minutes; rules, which make sure the customers get what they are asking for; and Word2Vec and powerful natural-language processing engines that support many languages. The company also offers other solutions including ConversatioNow, a native omni-channel live-agent chat system with advanced tools, which allows multiple chats at once while giving full attention to each customer; Data BI platform, an add-on that enables employees and their customers to perform powerful queries on data using natural language; and Digi, a natural-language processing engine built with small talk support. Digi's responses can be customized. The Analytics platform is an add-on that provides the bot owner with in-depth understanding and tracks how the bot is used by its users.